A passionate technical trainer with years of experience promoting, educating, and assisting customers, my goal is to help integrate your software into every user’s professional life.
Summary
- Over 5 years of experience teaching various computer technologies
- Excellent business writing, research, and communication skills
- Organized, goal-driven, and detail oriented
- Adept at learning new and revised software quickly and thoroughly
- Fully versed in the ADDIE framework
- Willing to travel 100%
Education
B.S., Old Dominion University -Anticipated graduation, May 2016
Occupation and Technical Studies
Major: Training Specialist
A.S., Tidewater Community College – Graduated May 2012
Information Technology
Major: Database Specialist
Skills/Experience
- Experience creating, curating, and presenting training materials
- Over 5 years of customer education experience with myriad technologies
- Over 5 years of experience working with vendor and interdepartmental resources
- Experienced with all Microsoft Office products
- Comfortable with creating computer based training including video
- Over 5 years of experience with computer systems and related troubleshooting
Work History
- 04/2013 – Present Software Tester
Independent contractor through the company Utest, providing testing services for various clients on desktop and mobile devices. Responsible for providing feedback and garnering communication with software vendors in order to ensure maximum usability and viability of their products, as well as testing said products.
- 09/2008-Present Student
Enrolled at Tidewater Community College in pursuit of an associate’s degree in Information Technology, then Old Dominion University in pursuit of a bachelor’s in technical training..
- 10/07-01/08 Cox Communications
Technical support specialist providing tier one support for internet and telephone issues, as well as handling minor sales transactions including billing correction and service addition. Left to address familial concerns.
- 03/2005-06/2007 Verizon Communications
Technical support specialist, responsible for supporting end users in solving internet connection issues, as well as telephone and video issues. Also gave 2nd tier support to field technicians during installation of fiber optic services and trouble calls. Extensive experience coordinating with other departments and third party vendors while working offline trouble tickets to ensure prompt and decisive action.
- 12/2004-02/2005 C.T. Group
Technical support representative, responsible for troubleshooting all software related issues over the phone on Dell brand computers, specializing in spyware and virus removal.
- 07/2004-10/2004 Circuit City
Computer repair technician, responsible for troubleshooting and repairing all hardware and software related issues, including virus removal and data backup. Offered recommendations for, and installation of, upgrades to customers systems.
- 09/2002-07/2004 Canon Information Systems
Customer Support Representative, responsible for walking customers through installing any software related to Printers, Scanners, Multi-Function machines, or network printers on both windows and Macintosh, as well as troubleshooting any problems customers had with these devices. Provided senior level support in-house as required, including following up any unresolved issues by returning the customers call.